Terms & Conditions
Flowers will naturally fade and discolour during the preservation process and with time.
Keeping your frame and preserved flowers away from direct sunlight and areas with high moisture will ensure it remains in its best possible state.
Not all flowers survive the preservation process (this can be due to several factors: variety, age, quality, etc.), we will ensure that we use every bloom we can from your bouquet based on the designer’s professional discretion.
If you wish to have a design proof sent to you before your blooms are secured in their frame, please mention that at the time of booking. Otherwise, the designer will determine the final arrangement of your blooms based on your selections and their professional discretion.
We have specially designed our signature frames with an experienced carpenter located in Ontario, who just happens to be my dad! All of our frames are made from locally sourced products and handcrafted with care from the planing of the wood, through the design and placement of your blooms into the frame. Because of this, each piece we create is uniquely yours. We cannot guarantee exact colours or shades of wood due to the nature of our products.
A 50% nonrefundable deposit of the total cost of your selections must be received at check out or drop off, to confirm booking spot, remainder of total cost is due upon pick-up of completed item(s).
Your completed items need to be picked up within a 2-week time period from notification of completion, unless otherwise arranged with Janelle.
We currently accept 2 payment methods. Payment can be made via cash in person or EMT to elviesfloraldesign@gmail.com. Upon check out, please select your preferred payment method.
Please ensure the timing is confirmed with Janelle before arriving to deliver or pick up your flowers.
On average, a piece takes approximately 12-18 weeks from drop off to pick up. This time can vary however based on the season. We greatly appreciate your patience as we give each bouquet the time and attention to detail that they deserve.